1. DO YOU SHIP INTERNATIONALLY? AND HOW MUCH IS SHIPPING?
Yes, we ship to most countries around the world and our shipping is FREE (not on all products)! However, there are a few restrictions to selected countries. If there is a restriction on your country, please email firstname.lastname@example.org to see if we can arrange a special shipment.
2. HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Our processing time takes 1-2 business days before shipment. Deliveries usually take about 1 to 3 weeks. However, depending on your location, it may take up to 5-7 weeks. Thats because during sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out.
Please contact email@example.com if you have not yet received your order in this time.
3. I HAVE NOT RECEIVED MY ORDER. IT'S BEEN 8 WEEKS!
If your order does not arrive within 8 weeks, please contact us at firstname.lastname@example.org to resolve the issue. We will work with you to reship your order or give you a FULL REFUND after 10 weeks!
4. WILL MY ORDERS BE IN THE SAME PACKAGE?
Please expect your items to be shipped separately if you ordered more than one item as the items may ship from different manufacturers.
5. I RECEIVED ONLY PART OF MY ORDER. WHERE IS THE REST?
We ship from different licensed manufacturers in China using different carriers so some items might arrive earlier than others. If you would like to know the status of your items please contact us with your name and order number.
6. WHERE DO YOU SHIP FROM?
We ship from our partnered and licensed suppliers and manufacturers located in China. However our headquarter is located in Germany, Europe.
7. WHAT ABOUT CUSTOM FEES?
We are not responsible for any custom fees once the item has shipped. You may get custom fees, but this is rare. Please contact us with any issues.
**Shipping Disclaimers: BTS.mercharmy will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of BTS.mercharmy. Please make sure to enter the correct address at checkout to avoid any issues with shipping.